NOWNETS / FAQS
Answers for the everyday pet home.
Plan delivery, compare sizes and understand the return conditions before you choose.
Which payment method is available?
PayPal is available. Your final order total is shown at checkout.
Where does Nownets ship?
Nownets ships to most countries, including France, Belgium and Luxembourg. Shipping to Ukraine is currently unavailable. Contact support to confirm another destination.
How long will delivery take?
Preparation takes 1–2 weeks before shipping. Estimated shipping is about 2 weeks with DPD, 1–2 weeks for expedited small pieces and 2–4 weeks with EMS for large but light items. These are estimates; check the Shipping Policy for details.
Can I return an item?
You have 30 days from receiving your order to start the return process. Return shipping costs are your responsibility. Use the return card included with your shipment, or email [email protected] for return authorisation. Repack the item with its original packaging and read the full policy.
Can personalised items be changed or returned?
After approving personalisation and submitting an order, personalised products cannot be modified, canceled or returned unless broken or damaged in delivery. Contact support promptly with photos if there is a problem.
How can I track my order?
After shipment, your email will contain tracking information. Use the order query tool or contact support with your order reference.
How do I choose a size?
Compare the product’s size chart and dimensions with your pet’s measurements and the space where you will use it. Check the selected variant before adding it to your cart.
How can I contact Nownets?
Email [email protected] Monday–Friday, 9 AM–6 PM (GMT+8), or use the Contact Us form.
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Bring your question to the team.
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